Terms & Conditions

Effective Date: 03/25/2025

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Welcome to Consult.Help! These Terms of Service ("Terms") govern your access to and use of our platform, services, and website. By using Consult.Help, you agree to comply with these Terms. If you do not agree, please do not use our services.
 

1. Overview of Services

Consult.Help provides an AI-powered consultation summarization tool designed for healthcare professionals. Our platform records, transcribes, and summarizes medical consultations into easy-to-read summaries for patient communication.

• Our tool is HIPAA-compliant, encrypted, and secure.

• No patient data is stored or retained. All transcriptions are automatically deleted after each session.

• The platform is intended only for licensed healthcare professionals and should not be used for personal medical documentation or storage.
   

2. Eligibility & Account Registration

To use Consult.Help, you must:

• Be at least 18 years old

• Be a licensed healthcare professional or authorized representative of a healthcare organization

• Provide accurate and complete registration details

• Maintain the security of your account credentials

You are responsible for all activity under your account. If unauthorized access is suspected, contact us immediately at info@consult.help.
 

3. Acceptable Use Policy

Users agree to:
✔ Use the platform only for lawful and professional purposes.
✔ Ensure patient privacy and compliance with medical regulations.
✔ Maintain responsibility for reviewing and verifying AI-generated summaries.

Users may NOT:
✖ Use the platform for illegal, unethical, or misleading purposes.
✖ Share, distribute, or copy content from the platform for unauthorized purposes.
✖ Attempt to reverse-engineer, modify, or exploit the software.

Failure to comply may result in account suspension or termination.
 

4. Data Privacy & Security

• Consult.Help operates on AWS secure servers and adheres to HIPAA compliance standards.

• We do not collect, store, or retain patient data—all transcriptions are permanently erased after each session.

• Our encryption protocols ensure data security during usage.

For more details, please review our Privacy Policy.
 

5. Payment, Subscription & Cancellation

5.1 Plans & Billing

• Consult.Help offers subscription-based plans, including a Free Trial and Unlimited Plan.

• Payments are processed securely via PCI-DSS-compliant payment gateways.

5.2 Subscription Renewal & Cancellation

• Subscriptions auto-renew unless canceled before the billing cycle ends.

• Users can cancel anytime via the dashboard settings or by contacting support.

• No refunds are issued for partial months or unused time after cancellation.
   

6. Limitation of Liability

• Consult.Help is provided on an "as-is" and "as-available" basis.

• We do not guarantee uninterrupted service or error-free AI-generated summaries.

• Consult.Help is not responsible for medical decisions, patient outcomes, or compliance issues arising from AI-generated content.

• Users assume full responsibility for reviewing and verifying AI-generated summaries before sharing with patients.

To the fullest extent permitted by law, Consult.Help disclaims all liability for damages, including data loss, service disruptions, or unauthorized access.
 

7. Changes to These Terms

We may update these Terms from time to time. Continued use of Consult.Help after changes take effect constitutes acceptance of the new Terms.
 

8. Contact Information

If you have any questions or need support, contact us at: info@consult.help