1. What type of information do we collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. This includes:

• Personal Information: Name, email address, password, communications, payment details (including credit card information), comments, feedback, and product reviews.

• Technical Data: IP address, browser type, device information, page response times, length of visits, and page interactions.

• Transaction Data: Purchase history, subscription details, and service usage information.
   

We do not collect, store, or process any patient data. The AI transcription tool does not retain any recorded consultations—all data is completely scrubbed once a new recording session begins.
 

2. How do we collect information?

When you conduct a transaction on our website, such as subscribing to a plan or making a payment, we collect personal information you provide. This data is used exclusively for the purposes outlined below.
 

3. Why do we collect personal information?

We collect data to:

• Provide and operate the Consult.Help services

• Offer customer support and troubleshoot technical issues

• Improve user experience and website functionality

• Communicate with users regarding updates, notifications, or promotional content

• Comply with applicable laws and regulations
   

4. How do we store, use, share, and disclose your information?

Our company is hosted on the Wix.com platform, which provides secure data storage, databases, and applications protected by a firewall.

AI Transcription Security:

• Our AI tool runs on secure AWS servers and is only accessible via the Consult.Help member portal.

• All recorded transcriptions are processed in real-time but are not stored, saved, or retrievable once a new session begins.

• We ensure HIPAA compliance, end-to-end encryption, and enterprise-grade security to safeguard all interactions.

All direct payment gateways comply with PCI-DSS standards (managed by Visa, MasterCard, American Express, and Discover) to ensure secure credit card transactions.
 

5. How do we communicate with users?

We may contact you via:

• Email (for account updates, support, or promotions)

• Phone or SMS (for urgent service updates or troubleshooting)

• Postal mail (if applicable for legal notices)
   

6. How can users withdraw their consent?

If you no longer wish for us to process your data, please email us at info@consult.help to request removal.
 

7. Privacy policy updates

We reserve the right to update this policy. Changes take effect immediately upon posting. We recommend reviewing this page periodically for updates.
 

8. Questions & Contact Information

If you have any questions or need to correct, amend, or delete personal information, contact us at: info@consult.help